Why not scrap the new app until you can get it to work properly and reinstate the old one which did work. This new one is absolutely awful. It’s showing journeys as cancelled but in fact they aren’t. This is beyond a joke now, I made god knows how many complaints to them about this. Southern Counties North West and Wales North East and Yorkshire Midlands I recieved the text and the URL to the application. Why have times that you don't aim to follow ?! ... Arriva Bus UK. Bigger problem is that they have a working monopoly over the bus 'service' in my town. APPERò! About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. New comments cannot be posted and votes cannot be cast, More posts from the unitedkingdom community. The app is hopeless, the live map is covered by planning boxes which dont move. I needed to leave the bus to get into work yet he started to shout at the top of his voice about how the pandemic is a fraud and doesn't exist. Awful service, would prefer to walk if it wasn't my only option to work. Without a built-in cell phone antenna and a realistic 6 hour battery life (not 9 hrs as advertised), it is imperative to use offline maps and roads view (not aerial/satellite view due to battery drain) when using the Maps app while working in the field on a SP4 … stevieinselby Forum Member. Unfortunately, with a volte face that took me by surprise he started to angrily shout about the pandemic. This is not a one off - it’s quite a regular occurrence. 100% will not contact you.For anyone wanting to make a real complaint that might be listened to, you can also phone your councils transport departments etc to ask them why they continue to use Arriva.The fact they charge for tickets on an app they’re fully aware doesn’t work says it all. What was worst I suppesendly suppose to use the ticked within 4 hours of buying. Arriva Bus Help Portal. Du kan downloade app’en i App Store og Google Play. Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. Buses do not show up on time or at all. Appen hedder ”DinBus”. I’m absolutely freezing & can barely feel my hands or feet! Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. Change it back to the way it was. If you are experiencing issues, you can still travel with us. As usual, missed my connection because 68 was 4 minutes early. Many of us have this same problem when we travel to another country by air. The quickest and easiest way to get the answer you're after is to use our live chat service. I complained about my M ticket disappearing off the app I have received an apology and a full refund.Well done customer service. if the bus is late, the driver is … To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account. Press question mark to learn the rest of the keyboard shortcuts. Come when they feel like it, not following the times. Its abysmal. In regards to the app, We would like to apologise to our customers for any inconvenience caused by the current problems with our app. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. And what’s the problem with the on-board Wi-Fi it never... Jump to. Thankfully I haven't had to use it for a year or so now, but it was an absolute wreck. New app is appallingly bad. Du kan downloade app’en i App Store og Google Play. The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out on me as an NHS worker. North West Vehicle Restoration Trust. 10/10. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. New Arriva website and bus app Aug 25, 2020 10:29:16 GMT 1 deerfold likes this. You never get given the reference code. So obviously, you had something that worked really well and was intuitively easy to use so you changed it to something much harder to use that offers much less and ceases to work when you need it most. Arriva help - frequently asked questions about Arriva. Awful, awful company. ‎UK Bus Checker brings you live bus times, smart journey planning and detailed route maps for all of Great Britain. Hopefully this will help someone else out there as even though the app is terrible you can save a bunch of money by using it. Upon collection of our luggage, we have to constantly looking at the conveyer belt for our luggage and I admit, it is really tiring. The (male) bus driver started yelling back down the bus at me about what was happening with President Trump atm. Arriva couldn't get any worse if they tried. That got me thinking. Appen hedder ”DinBus”. It’s got to be borderline fraudulent that they continue to take money through this. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. We have added these tickets to the new Arriva UK Bus app for you. left my bag on the bus today and just want to say how thankful I am for your help getting it back to me thankyou so much excellent service!! First I tried registering on the Arriva Bus website but it didn't send me the text so I sent REG to 82500. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. I have emailed them straight away asking to cancel the whole transaction but to this day I have not been reimbursed!! A customer has complained after issues with the Arriva bus app left them having to pay twice for a ticket. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. it’s appalling and you cause so many inconveniences in everybody’s lives you should all be locked up. The transmitted data will be used only by Arriva Italia s.r.l. ‎Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). Posts: 1,270. Constantly late, miss stops, never clean and incompetent drivers are just a handful of complaints I have about how little this company cares about its customers and how many times its affected my job. For Surface Pro 4 users, this is a universal problem that has been documented since its launch date 30 days ago on October 26th. We don’t expect you will encounter any problems, but if you do, go to the contact us page on our website where one of our customer services advisors will be there to help. Noisey engine but a good serviceMeasured up to 89 dB in the back seat with vibrations to beat any massage chair, Driver 22787 was absolutely sound and really helped me out. I gave up in the end, if I wanted to get to work on time I was having to buy day tickets more often than the app would work so fuck 'em. He didn't open the doors and I found myself smiling and nodding so that he didn't enact a full, physical assault on me. Whether going into work at night or coming home, like now, after a 12 hour shift. The old app was 100% better than the new one. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has … Please be aware that our old Journey Planning app has expired meaning you are no longer be able to plan your journeys or view live bus information through this app. If this were my company I'd be embarrassed. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. I can't decide if it's incompetence or if they just don't care. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. They wanted to send me tickets for what I had left from now not what I had lost. I had to re-register and my ticket isn't there anymore but Arriva should be able to add it back when I phone them tomorrow. Absolutely appalling! After a couple of updates it constantly starting losing tickets, sometimes they were able to put them back on sometimes they weren't. It’s false advertisement straight up. Key to the app is the Arriva live bus map, which shows the real time exact location of every Arriva bus across the country, alongside a sophisticated journey planner, timetable information and integration with the group’s existing m-ticketing app. pursuant to Article 13 of Legislative Decree No. Arriva help - frequently asked questions about Arriva. Get from A to B with ease, no matter where in Great Britain you are. For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. One of the worst bus service in the world.If I can give zero stars that's my rating.Ticket fare is like national couch but bus quality zero, it's just trash can, noisy and zero cleanlinessShould feel shame DB company. Arriva Bus M-Ticket Application Install problem? I am uninstalling the app as it is a waste of space that Arriva created by replacing their original app which worked with this mess that doesn't. Just to say thank you for employing the biggest imbecile known to mankind, walking to the bus stop, literally within 3 feet from it and bus came round the corner, stuck my hand out but bus won’t stop as I’m not at the bus stop, would have run for it but it’s not that I won’t but I cannot due to a damaged ankle, so thank you 10A bus driver and Arriva for you total lack of customer care A bus just came 8 minutes early and drove off right in front of me when i have places to me. Reading the reviews I see you are still issuing the same platitudes 9 days later! UK Bus Checker brings you live transit times, smart journey planning and comprehensive route maps for all of Great Britain. Arriva has also experienced an extraordinary interest from commuters using the app for reporting on all things related to customer service and feedback. Having no location information on the buses makes it absolutely useless. I like Arriva bus services in West Yorkshire, ... the Arriva site has lot and lots of problems. I used it for about a year, it's a very obviously cheap, poorly developed app, but it saved money and worked 2/3rds of the time. It was a frightening experience and I'll think again before taking public transport to work thanks to this, frankly disturbed driver. The problem Being a small margin and highly competitive business, Arriva spent a lot of money on customer service, and … APP ArrivaMyPay. Deleted it. With this app, you can simple put an iBeacon inside your luggage. Why is your new app so BAD? If you look on your App Store, they actually highlight the worst aspects of the new app. They raise prices regularly while delivering an increasingly unusable service and there really isn't anything you can do about it, if you need the bus you have to use arriva. It doesn’t work. Took twenty minutes to get two weeks of travel out of them! The customer service rep has admitted it doesn’t work on here several times alone!Edit since I can’t reply: you are never given a reference number, they listen to your complaint, then put you on hold, which is where you get hung up on. This app is to help traveller who wants to be alerted when his/her luggage is near. It works! If you have a question then chat to an Arriva adviser today! With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has you covered. Sections of this page. Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bu… 196/2003 and the European legislation referred to in the EU Regulation n 2016/679 ... Stay on the sidewalk until the bus is … For out of hours please submit an enquiry form from the contact us page. Absolutely pointless app, going back to paper timetables and a bus pass in my wallet (back to the Eighties, basically) The id1ots in charge of screwing the old app up should be sacked. It seemed to work well, and the live bus tracking feature was fantastic! The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all … Careful as the website and app is misleading as to when you buy a ticket for!! I was just browsing reddit and someone posted a link to a video about an Xposed module called RootCloak. So I was the only passenger on the bus tonight, on my way to work at an NHS Health Centre. Please show your app screen to the driver when you board your bus. Nonprofit Organization. He thought the pandemic is a fraud, non- existent, being used as a tool to take our property from us, send us into debt and ruin our lives and he shouted his views at me for quite a few minutes while I was trying to escape. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. © 2021 Trustpilot A/S. Now I have to wait half an hour for the next one! Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. Of course the group is not the first to offer an all encompassing app for its bus … Bingo! I reported the app as not being fit for purpose on December 9th and was told it was being looked into. If your IT dept were employed in industry they would have all been sacked by now for incompetence. Press J to jump to the feed. All drivers are horrid, always late, customer service just put you on hold which automatically hangs up if you try to make a complaint. Invalid Email. Skip to main content. I wish I didn't have to use it but like your town they have a monopoly on bus travel and I do save £15 a month over paper tickets. Right to your iPhone, iPad and Apple Watch. The old one was great. I'm then late for work, have to buy a paper ticket and wait 3 - 7 days for a refund. unreliable, late and inconsistant. I pay about 70 pounds for a monthly ticket that usually doesn’t work. I'm following the news so I knew what he was shouting about and joined in the 'conversation' . Why does the new Arriva app not include the life map facility to see exactly where your bus is? Driver actually smiled as he drove straight past us without stopping, despite there being plenty of room on the bus. I wish you hadn’t changed the App. But when I go onto the URL it just says "Service Unavailable". Search Arriva bus app and scroll to the bottom. WEBSITE AWFULBefore Arriva's website for Timetables was great. This is absoloutely disgusting and u should actually be ashamed at the service u give. Select a region. I think it's time to start saving for a car. Tracking buses, time tables, and tickets all do not work. He was sooooo angry and shouted very loudly. Do not stand or queue in the aisle of the bus or next to the driver. Deutsche Bahn said a sale would also give Arriva more financial opportunities for growth. But they changed it. Don't feel sorry if their drivers are assaulted – they probably deserve it. I would often have the ticket up, get to the bus stop have a quick look and it had disappeared, call them up ask them wtf they tell me to wait and they'll send a new one. Forces us to use it. 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